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Need To Know
Need To Know
Below you will find our Booking Process and a snapshot of the Most Important Policies and Procedures every new client should know before deciding to move forward with Snuggle Bug Cat Care of Greensboro. We want you to feel secure and confident in the pet care service you choose.
Most Important Policies & Procedures
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Team Based ApproachSnuggle Bug Cat Care of Greensboro is family-owned and runs as a team. This means that having the same sitter each time is not guaranteed. No matter the individual style of each sitter, you can trust that the standard of care for your beloved pets will stay consistent from beginning to end.
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RatesRates are non-negotiable and are subject to change without further notice.
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PaymentsRegular Requests: Your card on file is automatically charged a 50% non-refundable deposit the day services are approved in Time to Pet in order to secure your booking. The remaining 50% is automatically charged 48 hours before pet sitting services begin. Last-Minute Requests (less than a 48-hour notice): Your card on file is automatically charged a 100% non-refundable deposit the day services are approved in Time to Pet.
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Booking RequestsAll booking requests must be submitted through Time to Pet. We do not accept requests via phone, text, or email. We are a first-come, first-serve business; therefore, we are unable to "pencil you in" or "hold a spot" for any request. The only way to truly secure your spot is by paying your deposit!
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CancellationsAll cancellation requests must be submitted through Time to Pet. Once services begin, no credits or refunds will be issued. More than a 48-hour cancellation notice: No refund. A credit for any payment already made will be applied to your account to be used within 1 year. Less than a 48-hour cancellation notice: No refund. No credit. No credits or refunds are offered for early returns and/or late departures. While we understand that life happens and sometimes last-minute cancellations occur, please keep in mind that we have likely turned away other clients to make room for your request. Therefore, you will be required to pay the full amount of your booking regardless of the time you depart or return home.
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Visit Hours & Third Party Home AccessWe do not guarantee specific appointment times. We operate within time blocks only. If we are unable to visit your pets at your requested time block, we will inform you and make arrangements to visit them during an alternate time block. We require homes to be vacant of humans in order to provide pet sitting services. If we encounter someone in your home while we are scheduled to pet sit for you, we will promptly leave and you will be charged for the entire visit. If a friend or service provider must drop by, please let us know so we can make alternate arrangements to visit before or after they leave. If your friends, family, or roommates are staying behind with access to your home while you're away, we will not be a good fit for your pet care needs.
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Job SharingWe understand that your friends or family may want to lend a hand by coming by in your absence to take care of your pets too. However, we do not accept job sharing for several reasons: 1) We want your pets to receive a consistent, reliable standard of care. Friends and family, although well-intentioned, may forget to come by when you ask them, they may not follow your instructions regarding medication administration, or they may simply be uncommunicative. After all, pet care is not their career! But it is ours. Hiring us as the sole provider of pet care is the best option for you and your pets. 2) For liability purposes, if other people are allowed to enter your home while we are scheduled to pet sit for you, we cannot and will not be held liable for anything that may happen to your pets or home. Job sharing is a breach of our service agreement and will result in termination.
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Key ExchangesWe do not hold onto keys between visits. Unless you use an entry keypad, you must provide a lockbox for our use. If you need to purchase one, here's the one we recommend: MASTER LOCK Why? Lockboxes are not just convenient for our team since we don't have to coordinate key exchanges, but it also adds an extra layer of security and peace of mind for you. You retain control of your key at all times and don't have to keep track of who has access to your home.
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Medication AdministrationWe will not administer pills orally or administer medication to cats that are aggressive or uncooperative. Pills must be crushed/dissolved in food or be compounded into an ear gel, treat, or chewable tablet for easier administration. We do not guarantee successful medication administration for any cat and may recommend veterinary boarding, if necessary.
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Minimum VisitsAdult indoor cats must be visited at least once a day for a minimum of 30 minutes. Kittens 1 year or younger must be visited twice a day for 45 minutes to ensure they receive adequate attention and playtime. We will not accommodate requests for anything less than our minimum standard of care. As a professional pet care business, your cat's physical health, safety, and emotional well-being come first.
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Meet & GreetsInitial Meet & Greets are complimentary. They allow us the chance to meet you and your pets, go over expectations, pet routines, and determine whether we will be a good fit for one another. However, if we must return to your home for any reason (ex: move to a new home, new pets, more than 18 months since your last booking), a Follow Up Meet & Greet will be required and a $15 fee will apply.
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Inclement Weather & Medical EmergenciesWe will make reasonable efforts to maintain service during inclement weather but reserve the right to adjust the schedule of service based on our discretion. We require that all clients have a local emergency contact on stand-by (like a neighbor) in case an emergency prevents us from providing pet care. We reserve the right to deny service to any client without a local emergency contact. If your pet falls ill, we will take all reasonable measures to reach you or your emergency contact. If we're unable to reach anyone, we will use our discretion whether a trip to the vet is necessary. Our emergency vet transportation service is invoiced at the rate of $50/hour. This includes the time it takes us to secure your cat in its carrier, the ride to a local emergency vet, and the wait time until your cat is admitted by vet staff. We will not be held responsible for any medical expenses; therefore, please ensure either your primary vet or the emergency vet has a valid method of payment on file for you.
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Indoor Cats with Outside AccessWhether your cat is "indoor only” or has access to the outdoors, it will remain indoors for the duration of our pet sitting visits. We cannot be held responsible for any illness or injury sustained by your cat while roaming outside. For their safety, they will not be allowed outside while under our care.
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Office HoursWe are open Monday through Friday 9 am to 6 pm. Unless there is a last-minute request or we are actively cat sitting for you, we respond to all routine messages and requests during office hours only.
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After Hours & EmergenciesWhile we strive to accommodate our clients to the best of our ability, please keep in mind that we are not open 24 hours. Therefore, please follow this protocol for after-hours: If you must contact us after office hours for an emergency while we are scheduled to pet sit for you, please send a secured messaged through Time to Pet up until 8 pm. We will call you to determine the nature of your emergency. If your emergency is after 8 pm, please call your designated emergency contact for assistance. We will be unavailable.
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Who will be taking care of my pets?Snuggle Bug Cat Care of Greensboro is family-owned and runs as a team. This means that while we strive to assign your pets to a primary sitter for consistency purposes, we may tag-team visits to prevent burnout and keep things fresh. No matter the individual style of each sitter, you can trust that the standard of care for your beloved pets will stay consistent from beginning to end.
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How much do you charge and why are your prices different than other sitters?Please visit our Services page for our current rates. Our prices reflect our professionalism, experience, and dedication to our profession. We are not hobby pet sitters from a random pet sitting app; neither is this business a side gig. Snuggle Bug Cat Care of Greensboro is a professional small business. We have and continue to, invest in our business. We are insured, bonded, and first aid/CPR certified. We provide professional pet sitting software to our clients so they have the convenience of requesting bookings, paying invoices, managing their profiles, and messaging their sitter directly. But most of all, we offer our clients total peace of mind knowing they're leaving their pets and homes (two valuable possessions) in the hands of reliable, trustworthy professionals. If you want top-quality care, don't expect to pay "next-door-neighbor" prices. If that's what you're looking for, hire your next door neighbor!
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Can you share pet sitting responsibilities with a friend or family member?We understand that your friends or family may want to lend a hand by coming by to take care of your pets too. However, we do not accept job sharing for several reasons: 1) We want your pets to receive a consistent, reliable standard of care. Friends and family, although well-intentioned, may forget to come by when you ask them, they may not follow your instructions regarding medication administration, or they may simply be uncommunicative. After all, pet care is not their career! But it is ours. Hiring a professional as the sole provider of pet care is the best option for you and your pets. 2) For liability purposes, if other people are allowed to enter your home while we are scheduled to pet sit for you, we cannot be held liable for anything that may happen to your pets or home. Job sharing is a breach of our service agreement and will result in termination.
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Can you "pencil me in" or "hold a spot" for my upcoming vacation?No, we cannot. All bookings must be requested through our pet sitting software (after successfully completing our onboarding process) and a non-refundable deposit is required to secure your booking.
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Do you take care of other pets besides cats?Yes, we do! Check out our Services page and scroll down to "Small Pet Care" to learn more.
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Can you visit my cats every other day or twice a week?We have a strict "minimum visit" policy. Adult indoor cats must be visited and checked on at least once each day for a minimum of 30 minutes. Kittens 1 year or younger must be visited and checked on twice each day for 45 minutes to ensure they receive adequate attention and playtime. We will not accommodate requests for anything less than our minimum standard of care. As a professional pet care business, your cats' physical health, safety, and emotional well-being come first.
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Will you give my cat medication?Only if they are cooperative. A few things to keep in mind: 1) We don't administer pills unless they can be dissolved in food or compounded into a transdermal ear gel, chewable tablet, or treat. 2) Uncooperative or aggressive cats WILL NOT be medicated. 3) Medication administration is not guaranteed and veterinary boarding may be recommended as an alternative. Please review our Need to Know page to learn more about our Medication Administration policy.
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Will you pet sit for an aggressive cat?Safety is a top priority for us. If you have an aggressive cat, this would pose a danger to both them and their sitter. In these cases, we would not move forward with providing cat care services.
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What times will you visit my pets?We operate within time blocks. We do not guarantee specific appointment times. If we are unable to visit your pets at your preferred time block, we will inform you and make arrangements to visit them during an alternate time block. Visit our Services page to review our current time blocks.
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When and how can I reach you if there is an emergency after-hours?If you must contact us after-hours for an emergency while we are scheduled to pet sit for you, please send us a secured message through Time to Pet up until 8 pm. We will call you to determine the nature of your emergency. If your emergency is after 8 pm, please call your designated emergency contact for assistance. We will be unavailable.
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How do you handle medical emergencies or inclement weather?For medical emergencies, we require all clients to sign a Veterinary Release Form during new client onboarding which gives us permission to seek emergency medical care for your pets in your absence. We will always try to reach you and your emergency contact first before making the decision to take them in. However, if we cannot reach you or your emergency contact, we will make the decision whether or not your pet needs immediate medical attention. Please inform your veterinary clinic that you will have a professional pet sitter taking care of your pets anytime you're away and provide them with a valid method of payment on file in case of an emergency. We will not be held responsible for any medical expenses. For inclement weather, we will try our best to visit your pets at their scheduled times. However, safety is our main priority and if the weather makes it unsafe to travel, we will wait until it is safe before heading out to see your pets. We can't help your pets (or anyone else's) if we end up in an accident. With that said, we require all clients to designate a local emergency contact (like a neighbor) who would be willing to stand in should an emergency prevent us from providing pet care.
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How do you handle key exchanges?We do not hold onto keys between visits. Unless you use an entry keypad, you MUST provide a lockbox for our use. If you need to purchase one, here's the one we recommend: MASTER LOCK Why? Lockboxes are not just convenient for our team since we don't have to coordinate key exchanges, but it also adds an extra layer of security and peace of mind for you. You retain control of your key at all times and don't have to keep track of who has access to your home.
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How do you accept payments?Payments must be made through our pet sitting software, Time to Pet. All major credit/debit cards are accepted through this secure portal. An Administration Fee is added to all final invoices to help cover a portion of business costs, no exceptions.
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What is your cancellation policy?You must submit your cancellation request via Time to Pet no later than 48 hours before pet sitting services begin. Once services begin, no credits or refunds are issued. No credits or refunds are offered for early returns and/or late departures. While we understand that life happens and sometimes last-minute cancellations occur, please keep in mind that we have likely turned away other clients to make room for your request and we don't overbook. Therefore, you will be required to pay the full amount of your booking regardless of the time you depart or return home.
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Once I complete the onboarding process, how far in advance can I submit requests for pet sitting?You can submit requests for an entire calendar year. Any requests submitted for an upcoming year will remain in our queue and be processed in the order it was received beginning January 1st of that year.
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Do you have a referral program?Yes we do. If you refer someone to us and they become a client, you get $30 credited to your account (that's the equivalent of one free 30-minute visit). So the more you refer, the more you save!
Visit Hours
Job Sharing
Policies & Procedures
Medication Administration
Minimum Visit Policy
Emergencies
Payments
Cancellations
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